Effective Date: 1st January 2025

Welcome to homedreams.co.uk, operated by Home Dreams Furniture Ltd. By accessing and using our website, placing an order, or engaging with our services, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Company Details

Home Dreams Furniture Ltd
Company Number: [Insert Company Number]
Registered Address: [Insert Business Address]
Email: [Insert Customer Support Email]
Phone: [Insert Phone Number]

2. Definitions

  • “We,” “Us,” “Our”: Refers to Home Dreams Furniture Ltd.
  • “You,” “Your”: Refers to the individual or entity accessing or using our website and services.
  • “Products”: Refers to the sofas, beds, mattresses, and other items offered for sale on our website.
  • “Services”: Refers to the delivery, assembly, and other services related to our products.

3. Use of the Website

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website for lawful purposes only.
  • Refrain from engaging in any activity that may disrupt or interfere with the website’s functionality.

4. Orders and Contracts

  • Order Placement: By placing an order, you make an offer to purchase products subject to these terms. All orders are subject to acceptance by us.
  • Order Confirmation: Upon receiving your order, we will send an email confirmation. This does not constitute acceptance of your order. A contract is formed when we dispatch the products to you.
  • Product Availability: If a product is unavailable after order confirmation, we will notify you and provide options, including a full refund for the unavailable item.

5. Pricing and Payments

  • Pricing: All prices are in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without notice.
  • Payment Methods: We accept payments via [Insert Payment Methods, e.g., Visa, MasterCard, PayPal]. Payment is due at the time of order placement.
  • Payment Processing: Payments are processed securely through [Insert Payment Processor, e.g., Stripe, PayPal]. By providing payment information, you consent to the processing of your data by these third-party services.

6. Delivery

  • Delivery Areas: We offer delivery throughout the UK mainland. Delivery to other areas may be available upon request.
  • Delivery Charges: Delivery charges are calculated based on location and product size and will be displayed at checkout.
  • Delivery Times: Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays may occur due to unforeseen circumstances.
  • Delivery Requirements: Ensure that the delivery address can accommodate the products. Failed deliveries due to access issues may incur additional charges.

7. Assembly Services

  • Availability: Assembly services are available for certain products at an additional cost.
  • Scope: Our assembly service includes the setup of the product in your chosen room. It does not include the removal of old furniture unless specified.
  • Limitations: Assembly services are subject to site access and may not be available in all locations.

8. Returns and Refunds

  • Right to Cancel: You have the right to cancel your order within 14 days of delivery without providing a reason.
  • Return Process: To initiate a return, contact us at [Insert Email] with your order number. Products must be returned in their original packaging and condition.
  • Exclusions: Custom-made or personalized items, and mattresses that have been unsealed for hygiene reasons, are non-returnable.
  • Refunds: Refunds will be processed to the original payment method within 14 days of receiving the returned product.

9. Warranty

  • Standard Warranty: All products come with a 12-month warranty against manufacturing defects.
  • Warranty Claims: To make a claim, contact us with proof of purchase and details of the issue. We may request photographs or the return of the product for inspection.
  • Exclusions: The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

10. Limitation of Liability

  • Extent of Liability: Our liability is limited to the purchase price of the product found to be defective.
  • Exclusions: We are not liable for indirect, incidental, or consequential damages arising from product use.
  • Legal Rights: Nothing in these terms affects your statutory rights as a consumer.

11. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and designs, is owned by or licensed to us.
  • Usage Rights: You may view and print content for personal, non-commercial use. Unauthorized reproduction or distribution is prohibited.

12. Privacy and Cookies

  • Data Collection: We collect personal data to process orders and improve our services. For detailed information, refer to our [Privacy Policy].
  • Cookies: Our website uses cookies to enhance user experience. By using our site, you consent to our use of cookies as described in our [Cookie Policy].

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Changes to Terms

We reserve the right to update these terms periodically. Changes will be posted on this page with an updated effective date. It is your responsibility to review these terms regularly.

15. Contact Information

For questions or concerns regarding these terms, please contact us:

Home Dreams Furniture Ltd
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.